1. Basic troubleshooting
Step 1: Check if your network cable is connected to the correct port on the rear panel of the NVR.
The cable should be connected to the WAN port. If the NVR has a signal, it should have a flash. If not, check the connections and cables. Check if your network cable is connected to the LAN port of the router.
Step 2: If point 1 is correct and the NVR is offline, it should be a DHCP problem. Enable DHCP on your NVR. Click the right mouse button to enter the system settings-network settings-check (√) DHCP, apply and save. Wait for 1 minute to see if the status in the lower right corner changes to ONLINE.
Step 3: If Step 2 does not solve the problem, it may be that your router has disabled DHCP or blocked the connection of new devices.
The role of DHCP is: when the router finds a new device connected, DHCP assigns a new IP to the device and connects it to the Internet.
The easiest way to find out if your router is DHCP enabled: When you connect a new device to Wi-Fi for Internet service (or guests/friends want Wi-Fi connection), do you only need the Wi-Fi password?
l If you only need a password, then your router has DHCP enabled;
l If this requires not only a password but also some settings, then your router will not connect to the new device. Please ask the person who protects the Wi-Fi (the person who sets the password) to enable the NVR connection.
These 3 steps should enable 95% of users to obtain an NVR online. Even if the status is displayed as OFFLINE after this, we recommend that you use the APP and access the device ID to see if it is valid.
Note: Always wait 1 minute after any changes.
2. Advanced troubleshooting
If the basic steps above did not solve the problem. Please follow the steps below for further troubleshooting.
Step 1: Make sure that the cable you connect to the NVR can access the Internet. Please use a laptop or any PC with an RJ45 port to disable the laptop’s wireless connection. Unplug the network cable from the NVR and plug it into the PC to see if the PC can access the Internet via the network cable.
l If it is, the cable is good; if not, replace the cable.
l If the cable is well connected but cannot connect to the Internet, please ask your network administrator for help to allow the cable to access the Internet.
Step 2: Enable DHCP on the router
Please log in to your router page through a browser. Find the DHCP setting and enable DHCP.
What if even DHCP doesn't work? Or I can't/don't want to use DHCP?
Then, we can manually assign an IP to the NVR and connect it to the Internet.
Step 1: Know your router gateway.
This is the IP to enter the router menu. This will vary slightly from manufacturer to manufacturer and will be listed in the documentation.
Here are some common IP addresses of various routers:
* Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1
* Qwest (aka CenturyLink), DLink, Netgear, Trendnet, Senao: 192.168.0.1
* Belkin, Microsoft and SMC: 192.168.2.1
* Apple: 10.0.1.1
If your document is misplaced and you don’t see your router here, search for your router name and "default IP address" on Google to find the correct information.
Another way to locate the router IP address: On the PC, open a command prompt (click Start> Run/Search cmd) and enter ipconfig. Find the default gateway line and try that number. On the Macintosh, open the network control panel (System Preferences..., Network) and look for the router: this is the IP address of your router.
Step 2: Enter the system settings of the NVR ----> network settings
a. Uncheck DHCP.
b. IP address: Set the IP address to the number behind your router gateway: For example, if your router gateway is 192.168.1.1, the IP address should be 192.168.1.ANY NUMBER 2-254. If your router gateway is 192.168.0.1, the IP address should be 192.168.0.ANY NUMBER 2-254.
c. Gateway: Set the gateway to be the same as your router address.
d. Preferred DNS: Set the gateway to the same address as your router.
e. Web port: set the web port to 1111
f. Apply and save the settings. Wait for 1 minute and check whether the NVR status changes to ONLINE.
g. If the NVR is still offline, please restart your NVR recorder. (Unplug the power adapter and plug it in)