1.1 Connection network cable to router and plug in power adapter.
1.2 Connect LAN cable and power to camera, it needs about one minute to self checking and then start working.
Tips: The router must be able to connect to the internet! Please use the standard power supply.
1.3 Network indicator light (green): always flashing means network data transmission is normal.
1.4 Download “Camhipro”, “Camhi” APP in Google Play or Apple Store, or Scan QR as follows; and Install, connect the mobile phone to the WIFI network, enter the APP and click “Add Device button” to enter the Add Device interface.
1.5 Steps: Configure WIFI IP Camera Configuration
1)add device ”IP Camera”;
2)Add New device(first use);
3)Power is on;
4)Next Step-Connected Network Cable;
5)Device on Lan;
6)UID(default user name and password admin);
7)Configure wireless and add device
8)Select local wireless
9)Choose local wireless device and input local network password;
1. Open the software, click "Settings button", to login system, default password: leave it blank.
2. Click "Add Area" to Set an Area name (Like: office / home / factory……), you also can modify and delete Area as picture showing below.
3. Click “Search” to find IP Camera in the LAN, Select the camera click “add” to Add camera.
4. Double Click camera’s UID to modify camera’s password. (Applicable after the camera is added to wifi, or after the camera has been connected to the network by cat5/6. You can access your camera anywhere by internet.)
5. Click "Preview interface button" Back to preview screen, Double-click the camera name in the device list to preview the screen in real time.（Or right click on the connection pointed by the mouse）
1. Check if the camera is successfully connected to power: Blocking the light sensor of the camera. If the camera infrared light is turned on at this time, it means that the camera has been successfully connected to the power supply. (The first time the PTZ camera is successfully connected to the power supply will perform a self-check, the camera will automatically pan and rotate, and the whole process lasts about 60s)
2. Check whether the local network is connected: use the network cable to connect the camera, and then use the CamHipro APP to connect the camera. If it can be connected, it proves that the local network is connected.
3. Check the WiFi signal strength: Please check first whether the camera antenna is damaged and whether the interface is tightened → Then open the 【CamHipro APP】 → Click the 【setting button】 → Click 【Wireless setting】 → Click 【Get the wireless network around the device】 → Check the WiFi signal strength, if the signal strength is too low, you need to improve the WiFi environment, for example, use a WiFi signal booster or place the camera where the WiFi signal strength is high
Method A, use the software to reset the camera: Open the CamHipro APP → Click the 【Settings button】 → Click 【Default setting】 → Click 【Reset】 → Wait 60 seconds, the camera will reset to factory settings → Reconfigure the camera.
Method B, reset the camera using hardware: Make sure the camera is kept on → Press and hold the reset button on the camera tail line for more than 10 seconds, when the camera makes a burst of music, release the reset button → Wait 60 seconds, the camera will reset to factory settings → Reconfigure the camera.
1.1 Enter the gmail settings menu and enable POP and IMAP in the "Forwarding and POP/IMAP" menu
1.2In the account management settings, follow the operations shown in the figure below to enter the dedicated password obtaining page and obtain the 16-digit dedicated password.If two-step verification is not turned on, you need to turn on two-step verification first.
1.3 Click "Email Settings", enter the SMTP server address, server port number, mailbox name and password. After setting the email address, click "Test" to check. Then click "Apply" to save it.
1. Install the hard disk (if your system has a hard disk installed, please skip this step)
Step 1: Unplug the power of the NVR, unscrew and remove the top cover.
Step 2: Connect the NVR's SATA power cable and data cable to the corresponding ports of the hard disk (as shown in the figure).
Step 3: Put the hard disk into the NVR. Any cables should cross the hard drive.
Step 4: Hold the hard disk and the NVR and turn it over gently, align the holes on the hard disk with the holes on the NVR. Using a Phillips screwdriver, screw the provided screws into the holes. Assemble the lid.
2. Record video
Right-click the mouse --> Go to System Settings --> Record Settings. --> You will see the recording settings of all channels. The default recording setting for all channels is 24 hours a day. Change the recording settings according to your preferences and apply the changes.
2.1. The default recording mode: time recording: 24*7 continuous recording.
2.2. Recording duration: 1TB hard disk can record 4 cameras for about 20 days. 8 cameras, about 10 days. When the hard disk is full, the system will record and overwrite cyclically from the earliest content. If you agree, you can leave as is. Otherwise, you can switch to a different recording mode.
3. Manual recording: a shortcut to start recording. Right-click -> manual recording; you can turn on or off the recording of some channels. The red dot in the upper right corner indicates that manual recording is turned on.
4. Time recording: Set the time period you want the NVR to record. Right-click the mouse --> Go to System Settings --> Record Settings, click [Reset], select exercise, and drag the left mouse button to select the time period. Click [Copy to] to copy the settings to all channels, and then click [Apply] below.
5. Motion Record: Motion Record means to record only when movement is detected.
Click [Reset], select a sport, and drag the left mouse button to select a time period. Click [Copy to] to copy the settings to all channels, and then click [Apply] below.
Tip: "Copy to" button. When you change the setting, it only applies to channel 1 by default. If you plan to apply the changes to all channels, click "Copy to" to copy the settings to all channels.
This is caused by resolution compatibility issues. The default output resolution of the NVR is 1080P, which may not be compatible with some screens.
The following is the solution:
Step 1: Connect the NVR to any other screen via VGA; (or you can also try any other screen via HDMI to see if you can enter the menu)
Step 2: When you can see the menu, click the right mouse button to enter the system settings --> general settings --> screen settings --> VGA resolution; change it to the same resolution as your TV and apply Save it
Step 3: Connect it back to your home screen via HDMI. You should make it work with the screen.
Step 1: Check if your network cable is connected to the correct port on the rear panel of the NVR.
The cable should be connected to the WAN port. If the NVR has a signal, it should have a flash. If not, check the connections and cables. Check if your network cable is connected to the LAN port of the router.
Step 2: If point 1 is correct and the NVR is offline, it should be a DHCP problem. Enable DHCP on your NVR. Click the right mouse button to enter the system settings-network settings-check (√) DHCP, apply and save. Wait for 1 minute to see if the status in the lower right corner changes to ONLINE.
Step 3: If Step 2 does not solve the problem, it may be that your router has disabled DHCP or blocked the connection of new devices.
The role of DHCP is: when the router finds a new device connected, DHCP assigns a new IP to the device and connects it to the Internet.
The easiest way to find out if your router is DHCP enabled: When you connect a new device to Wi-Fi for Internet service (or guests/friends want Wi-Fi connection), do you only need the Wi-Fi password?
l If you only need a password, then your router has DHCP enabled;
l If this requires not only a password but also some settings, then your router will not connect to the new device. Please ask the person who protects the Wi-Fi (the person who sets the password) to enable the NVR connection.
These 3 steps should enable 95% of users to obtain an NVR online. Even if the status is displayed as OFFLINE after this, we recommend that you use the APP and access the device ID to see if it is valid.
Note: Always wait 1 minute after any changes.
2. Advanced troubleshooting
If the basic steps above did not solve the problem. Please follow the steps below for further troubleshooting.
Step 1: Make sure that the cable you connect to the NVR can access the Internet. Please use a laptop or any PC with an RJ45 port to disable the laptop’s wireless connection. Unplug the network cable from the NVR and plug it into the PC to see if the PC can access the Internet via the network cable.
l If it is, the cable is good; if not, replace the cable.
l If the cable is well connected but cannot connect to the Internet, please ask your network administrator for help to allow the cable to access the Internet.
Step 2: Enable DHCP on the router
Please log in to your router page through a browser. Find the DHCP setting and enable DHCP.
What if even DHCP doesn't work? Or I can't/don't want to use DHCP?
Then, we can manually assign an IP to the NVR and connect it to the Internet.
Step 1: Know your router gateway.
This is the IP to enter the router menu. This will vary slightly from manufacturer to manufacturer and will be listed in the documentation.
Here are some common IP addresses of various routers:
* Linksys, 3Com, Asus, Dell, US Robotics: 192.168.1.1
If your document is misplaced and you don’t see your router here, search for your router name and "default IP address" on Google to find the correct information.
Another way to locate the router IP address: On the PC, open a command prompt (click Start> Run/Search cmd) and enter ipconfig. Find the default gateway line and try that number. On the Macintosh, open the network control panel (System Preferences..., Network) and look for the router: this is the IP address of your router.
Step 2: Enter the system settings of the NVR ----> network settings
a. Uncheck DHCP.
b.IP address: Set the IP address to the number behind your router gateway: For example, if your router gateway is 192.168.1.1, the IP address should be 192.168.1.ANY NUMBER 2-254. If your router gateway is 192.168.0.1, the IP address should be 192.168.0.ANY NUMBER 2-254.
c.Gateway: Set the gateway to be the same as your router address.
d.Preferred DNS: Set the gateway to the same address as your router.
e.Web port: set the web port to 1111
f.Apply and save the settings. Wait for 1 minute and check whether the NVR status changes to ONLINE.
g.If the NVR is still offline, please restart your NVR recorder. (Unplug the power adapter and plug it in)
Step 1. Please log in to the NVR on the Guard Station Client on the local network (LAN), go to Device Settings -> Network Advanced, and make sure UID Enable is checked.
Step 2. Please check whether your router can access the Internet. Connect your phone or PC to the WiFi or LAN port of the same router that the NVR is connected to and see if you can access any websites such as google.com.
Step 3. Reboot your router and NVR.
Step 4. Enable all UDP ports from 1 to 65535 on the router for NVR, because NVR uses random UDP port for remote access to P2P server. So the router needs to open all UDP ports for it.
Step 5. If you are still unable to access the NVR remotely after referring to the above instructions, please check the firmware version of your NVR and report the situation to our support team and explain what you tried, what the result was, and the NVR firmware Version.
2. Unable to access NVR locally
Step 1. Check the connection between the NVR and the router, make sure the Ethernet cable is working properly and plugged in tightly.
Step 2. Check the LAN port indicators (LEDs) on the router and NVR to see if they are both on and blinking. If not, try another ethernet cable or plug the cable into other ports on the router and NVR.
Step 3. If the port indicator is still off, please connect the monitor to log in to the NVR, go to Menu -> Network -> General, and take a picture of the interface.
Step 4. Go to Menu -> System -> Maintenance, and restore NVR settings (all settings).
If the problem persists after restarting the NVR, please report the situation to our support team, describe what you have tried and the results, and attach the photo you took in step 3.
If you need additional assistance with this, please contact our support team by submitting a request.
1.1. Netzwerkkabel mit Router verbinden und Netzteil einstecken.
1.2. Schließen Sie das LAN-Kabel und die Stromversorgung an die Kamera an, es dauert etwa eine Minute, bis sie sich selbst überprüft und dann mit der Arbeit beginnt. （Tipps: Der Router muss sich mit dem Internet verbinden können! Bitte verwenden Sie das Standard-Netzteil）
1.3.Netzwerkanzeige (grün): Dauerblinken bedeutet, dass die Netzwerkdatenübertragung normal ist.
1.4. Laden Sie „Camhipro“, „Camhi“ APP in Google Play oder Apple Store herunter oder scannen Sie QR wie folgt; und Installieren Sie, verbinden Sie das Mobiltelefon mit dem WIFI-Netzwerk, rufen Sie die APP auf und klicken Sie auf die Schaltfläche „Gerät hinzufügen“, um die Oberfläche „Gerät hinzufügen“ aufzurufen.
1.5. Schritte: Konfigurieren Sie die Konfiguration der WLAN-IP-Kamera
2. Wie verbinde ich eine WLAN-IP-Kamera über die Hot-Spot Camhipro APP (kein Netzwerkkabel)?
Einzelheiten finden Sie im Video: https://youtu.be/G1ABa2jYrVg
2.1. Gehen Sie zu den Wi-Fi-Einstellungen Ihres Mobiltelefons – suchen Sie nach Wi-Fi-Signalen – verbinden Sie das Wi-Fi. Der Name des WLAN-Hotspots ist die UID auf der Kamera (WLAN-Name: IPCAM-900139; standardmäßiges WLAN-Hotspot-Passwort der Kamera: 01234567)
a. Schließen Sie kein Netzwerkkabel an;
b. Nur wenn das Mobiltelefon 3-5 Meter von der Kamera entfernt ist, kann das Hotspot-Signal erkannt werden. Schließen Sie bitte die mobilen Daten, wenn Sie den Kamera-Hotspot verbinden.
c. Schließen Sie die Kamera zum ersten Mal nach 10-20 Sekunden für den Selbsttest an;
d. Wenn es keine Kamera in der Liste gibt, halten Sie bitte die Reset-Taste 15 Sekunden lang gedrückt, die Kamera wird auf die Werkseinstellungen zurückgesetzt;
2.2. Fügen Sie Ihre Kamera zur „CamHipro“ APP hinzu, folgen Sie den Schritten der folgenden Bilder.
2.3. Stellen Sie das WLAN der IP-Kamera mit dem WLAN des Routers ein, gehen Sie wie folgt vor: